SnackFinder®

Help

Support

We're a small team and we read every message. We aim to reply within two working days.

Contact us

The fastest way to reach us is email. Tell us what's happening and, if you're a vendor, the business name and email on your account so we can find you quickly.

Using the SnackFinder® app

SnackFinder® is free for customers — open the app, allow location (or search a postcode), and you'll see street-food vendors open near you right now. No account or sign-up is needed to browse.

Vendors get a listing once their application is approved. If you'd like to list your business, that happens on the web — we don't take vendor sign-ups inside the app.

Common questions

I'm a vendor — how do I manage my subscription?

Subscriptions are managed by our team. To change, pause, or cancel your subscription, email info@snackfinder.co.uk and we'll sort it within two working days. The app shows your current subscription status so you can always see where you stand.

I forgot my vendor password

On the app's sign-in screen, tap "Forgot password?"and enter your account email. We'll send a secure link to set a new one. If it doesn't arrive, check your spam folder, then email us.

How do I delete my account?

Vendors can delete their account in the app: go to Account → Settings → Delete account and confirm. Your listing is removed from the customer map straight away, and your data is permanently erased after a 30-day grace period. You can also email info@snackfinder.co.uk if you'd like us to do it for you.

How do I report a vendor or a problem?

On a vendor's page in the app, tap the menu and choose Report to flag inaccurate or inappropriate listings — we review reports within 24 hours. You can also hide a vendor from your own map at any time. For anything else, email info@snackfinder.co.uk.

The app can't find my location

SnackFinder® needs location permission to show vendors near you. If you declined it, you can still search by postcode, or enable location for SnackFinder® in your phone's Settings and reopen the app.

Privacy & your data

See our Privacy Policyfor how we handle personal data and how to exercise your UK GDPR rights (access, correction, erasure, and more). Customer use of the app is anonymous — we don't ask customers to create an account.

Still stuck?

Email info@snackfinder.co.ukwith as much detail as you can — what you were doing, what you expected, and what happened — and we'll help. You can also reach us via our contact page.